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FAQs
Need help? Check out our FAQs to find answers to your questions.
What is Sapu ?
SAPU helps you get products in your city in minutes - just tell us what you want, where you want it, and we'll deliver it.
What kind of products? Chargers, smoothies, groceries, food from your favourite restaurant…
Any weird and wonderful thing you can think of! Anything in your city , delivered in minutes.
How do I place an order?
Ordering your first Sapu is really easy. Just follow these steps:
(1) Go to the "Manage payment methods" section in your profile and add a SapuPay ,Online Banking or debit/credit card.
(2) Go back to the main screen and set the delivery address. Remember to choose the correct city from the drop-down menu.
If you have a promo code, don't forget to validate it in your profile before ordering.
Now you have 3 options:
(1) Buy something: from a restaurant or store. Choose from any of our partners in any of the categories.
(2) Send something: with just a pick-up point and destination, you can use a courier to send anything.
(3) Ask for something (Anything): describe anything you need and Glovo will try to make it happen!
Follow the steps required for each option and once you’re finished, a courier will accept your order and deliver it in minutes.
If you need to add more than one delivery address, you'll need to place the order on our Sapu App
How much does delivery cost?
The price of our service is optimised by distance, so the closer it is, the cheaper it is.
If you use the "SapuCab or SapuRider” or "Anything” category, the app calculates the distance between the pick-up point and delivery address, and only shows the total delivery cost.
For "Anything” orders, once the courier has bought the item, you’ll know the total cost of the service.
If you’re ordering from one of the stores available on the app, you can see the item’s price beforehand. There will be a pre-established delivery cost depending on our agreement with the store in question, which you can see by clicking on the store. So before you confirm the order, you’ll know the total cost of the service.
Occasionally, the price of the product may differ to what is shown on the app. If the price difference is less than 10%, Sapu will automatically proceed to buy the products for you. You'll be able to see the updated price once the courier uploads the receipt of the purchase.
However, if the difference in price is over 10%, the Sapu will contact you to ask if you’d still like to proceed with the purchase. (For night deliveries, there might be an extra service charge applied to each item’s price. The amount applied depends on the city and store, and you’ll see this surcharge when you’re at the checkout stage in the app.)
Sapu available in my neighborhood?
Sapu is already available in more than 3 City in Sarawak operating in over 3 Zone in Sarawak
When is Sapu open?
Many cities in which Sapu operates offer a 24/7 service. However, all stores have their own schedule so they might be closed despite Sapu being available. To guide you, open stores have a full colour picture whereas closed ones are in Red.
What can I order?
You can buy and receive products as well as send deliveries or express messages within your city. Want us to go to the mart for you? Need to buy a pair of shoes? Want something to eat? Need to ship a package? Forgot your keys...again?
We mean it: Anything you want, delivered in minutes.
What type of vehicles do couriers use for delivery?
Our SapuCab or SapuRider use motorcycles or bikes or Walk or Car so they can carry whatever you want, as long as it’s under 9 kg in weight (3-4 shopping bags in volume) and fits in a box sized 40x40x30 cm. Sapu is happy to transport anything you need bearing these dimensions in mind.
Do you transport animals?
While we'd love to deliver your beloved cat,dog etc, this something we offer at the moment.
This is for Shopping at Vendor in Mall or Service for Animal part
I want to return a product. What do I do?
We connect your orders to SapuCab or SapuRider; they make the purchase in your name, so you continue being the purchaser and final user. Any returns or complaints about products should be made directly to the establishment. (Except for, in the specific case of orders placed on the Platform through the drop-down menu of Gerai Mee Kolok Sarawak products, the customer should contact Sapu directly.)
Who are the SapuCab or SapuRider
SapuCab or SapuRider are independent professionals connected to our platform. Together with a smartphone and their own vehicle, they're eager to help you with your tasks as quickly and effectively as possible.
Do you want to be a SapuCab or SapuRider? Great! Just fill out the form in Menu contact us