Sapu Privacy Policy

Last updated: May 2025

Welcome to Sapu, your all-in-one app for food, grocery delivery, parcel, and taxi ordering. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect

We collect information to provide better services and improve your experience, including:

• Personal Information: Name, email address, phone number, delivery address, payment details, and profile data.
• Order Information: Details of your orders including food, groceries, parcels, and taxi rides.
• Location Data: Precise location data when you use location-based services.
• Usage Data: Interaction with our app, preferences, device information, IP address, and log data.
• Communication Data: Messages and calls made through the app (for customer support or driver communication).

2. How We Use Your Information

Your data helps us to:

• Process and fulfill your orders efficiently.
• Provide personalized recommendations and offers.
• Communicate important updates, promotions, and support.
• Ensure safety and security for users and delivery partners.
• Improve and maintain our services.
• Comply with legal obligations.

3. Sharing Your Information

We may share your information with:

• Service Providers: Delivery partners, payment processors, customer support services.
• Legal Authorities: When required by law or to protect rights and safety.
• Business Transfers: In case of merger, acquisition, or asset sale.

We do not sell your personal information to third parties.

4. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no internet transmission can be guaranteed as 100% secure.

5. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to:

• Access and update your personal data.
• Request deletion of your account and data (subject to legal restrictions).
• Opt-out of marketing communications.
• Withdraw consent where applicable.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage. You can control cookies via your browser settings.

8. Third-Party Services

Our app may include links or integrations with third-party services. We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

Sapu does not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us to request removal.

10. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you by posting the new policy on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us at:

support@sapu.com

Thank you for trusting Sapu with your services.